Privacy Policy

1. Introduction

Transformative Partners Pty Ltd (“Transformative Partners”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy outlines how we collect, use, disclose and manage your personal information when you engage with our services, website, or communications.

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2. Scope of this Policy

This policy applies to all interactions with Transformative Partners, including:

• Use of our website

• Booking or enquiry of accommodation services

• Communications via phone, email, SMS or other channels

• Any offline interactions with our team

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also consider international privacy obligations.

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3. What Information We Collect

We may collect personal information necessary to provide our services, including:

• Full name

• Contact details (email address, phone number)

• Residential or mailing address

• Identification details (where required)

• Payment or billing information

• Booking and accommodation details

Where services are arranged through an organisation, we may also collect:

• Company or employer details

• Authorised contact persons

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4. How We Collect Information

We collect information directly from you and through authorised third parties when you:

• Make an enquiry or booking

• Stay at or use our accommodation services

• Register or interact via our website

• Communicate with us by phone, email, or messaging platforms

• Subscribe to updates or marketing communications

We may also receive information from:

• Employers or organisations acting on your behalf

• Case managers, agents, or representatives

• Third-party booking or referral platforms

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5. Website Usage & Cookies

Our website may use analytics tools (such as Google Analytics) to collect non-identifiable information, including:

• Browser type

• Pages visited

• Time spent on site

• General location data

This information helps us improve user experience and website performance. It does not personally identify you.

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6. How We Use Your Information

We use personal information for purposes including:

• Providing and managing accommodation services

• Processing bookings and payments

• Communicating with you regarding your stay or enquiry

• Customer support and issue resolution

• Improving our services and operations

• Internal administration and record keeping

• Complying with legal and regulatory obligations

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Direct Marketing

With your consent (express or implied), we may send you updates about:

• Our services

• Offers or promotions

• Relevant announcements

You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly

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7. Disclosure of Information

We may disclose your personal information to:

• Service providers and contractors who support our operations

• Property owners or partners where required to deliver services

• Payment processors and IT service providers

• Professional advisers (e.g. legal, accounting)

• Government or regulatory bodies where required by law

• Third parties authorised by you

We take reasonable steps to ensure that third parties handle your information securely.

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8. Access and Correction

You may request access to or correction of your personal information at any time.

We will:

• Respond within a reasonable timeframe

• Provide access unless an exception applies under the APPs

Where appropriate, we will also take reasonable steps to:

• Update inaccurate information

• Delete personal data where no longer required (subject to legal obligations)

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9. Data Security

We take reasonable steps to protect your personal information from; misuse, loss and unauthorised access or disclosure.​

Information is stored in secure systems and may be held electronically by trusted third-party platforms.

While we implement appropriate safeguards, no online data transmission can be guaranteed as completely secure.

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10. Complaints and Contact

If you have a question, concern, or complaint about how your information is handled, please contact us:

Privacy Officer - admin@transformativepartners.com.au 

We will respond within a reasonable timeframe (generally within 14 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The most current version will always be available on our website.

Last updated: 20/03/2026